Return Policy

Items in original, unopened packaging, and with tags still attached, may be refunded or exchanged within 30 days of the original purchase date. This does NOT include clearance items, gift cards, graduation regalia, or textbooks/course material(s). Please see below for more information regarding those categories.

Refunds can only be given in the method originally used for purchase. If the original method is not available, refunds may be transferred to a store credit account, with the approval of the store manager. A valid photo ID must be present for all credit card refunds.

Gift cards, clearance items, and graduation regalia are all non-refundable.

To request a return authorization, please email us at the email address listed on the bottom left of our website in the contact section.

This includes Cap, Gown, Tassel, Tam, Hood, Stole, Cords, Announcements, and all other items relating to graduation.

These items are ineligible for a return or refund. Items can be exchanged for an equivalent item in a different size or color as long as they are still in original, unopened packaging and unused condition before the main commencement ceremony.

To obtain a return authorization, please contact us at the email address listed at the bottom of our website. Without an authorization form, we may not be able to locate your order in our system, and a refund might not be possible.

Online orders purchased for in-store pickup are ineligible for a refund if not claimed by the return deadline.

To receive a full refund, mailed returns must be postmarked by the return deadline.

The item must follow all requirements of in-store returns (see "General Merchandise Returns" above). The return package must include the original receipt of purchase, all tags, and original packaging, and all items must be in their original, resalable condition.

Return shipping is at the cost of the customer unless it is due to an error on our part and proper authorization has been obtained.